Trust is the fundamental glue that holds any business relationship together. At Optimal Currency, our business is built on trust, and we want our clients to feel secure in working with us on their international transactions. Our clients need to know they will get the services they are paying for in a professional, timely and efficient manner, and we need to know we are doing all we can to assure customer satisfaction.
Without trust, Optimal Currency wouldn’t exist, as we rely on our good reputation, word of mouth and repeat business.
Building relationships with our clients over time can cement this trust, enabling us to truly get to know our clients and their needs.
But how do you know you can trust us with your money if you’ve only just met us?
We understand our customers and understand the concerns they have when they first engage in business with us, which is why we endeavour to answer these concerns and assure you that customer service and customer satisfaction are our primary goals.
Is my money safe with Optimal Currency?
Your peace of mind is our priority and as such the safety of your international transfers is central to our business. We are authorised and regulated by the Financial Conduct Authority (FCA) and strictly adhere to their regulations, including operating safeguarded client accounts. Your payment will normally be made on the same day that your funds are received and if we do have to hold your funds on account, they will be safeguarded in accordance with FCA guidelines and always held separately from our business’ own funds. And throughout the process we will be in contact with you, so you are always up to date as to the status of your funds.
The relationship with our clients is a fundamental part of our customer service so we don’t outsource to offshore businesses, and there are no impersonal call-centres or automated call answering.
Instead, we prefer to do everything in-house, so you know who you are speaking to when you talk to us. You will get a one-to-one personal service so you can speak with the same person throughout your time with us which we feel makes the process smoother and more stress-free.
And our clients tend to agree,[1]
“It was fabulous to know someone was at the end of the phone even though I was in a different country and extremely busy.”
“Prompt email and phone responses, verbal account verifications for transactions, fantastic follow through.”
Are Optimal Currency regulated?
Optimal Currency Limited is authorised and regulated by the Financial Conduct Authority (FCA) as an Authorised Payment Institution with Firm Reference Number (FRN)830790. We are supervised by the FCA for compliance with the Money Laundering Regulations (MLR). To seek independent veri please search Optimal Currency or our FRN 830790 on the FCA Register.
Speak to us
If you have never worked with us before and have any questions or concerns about the process, the rates or the costs we would be happy to answer them and assure you that you can trust us to be efficient, honest and professional when dealing with your money transfers.
