Here’s just one example of our dedication –
One of our Senior Brokers recently made a 200-mile round trip to help a customer. He had to collect, copy and validate essential documents, all while wearing full PPE. Following a property sale, our customer had travelled back from France. His belongings, including smartphone, were still in a removals van on the ferry and he could not verify himself securely using our App.
Could the situation have waited until the following week? No. In fact, the customer’s funds needed transferring to his solicitor that very afternoon. It was clear what had to be done. So, Adam jumped in the car and got the job done. The funds were transferred with 20 minutes to spare! In future, we encourage customers to send us the necessary information a bit earlier, and definitely to use the App!