Why Optimal Currency?

Optimal Currency is here to shake up the deliverable FX market.

Too many FX brokers outsource to offshore call centres. Whenever possible, they push their customers online, purely to cut their own costs. Not so with Optimal Currency. For us, personal customer service is the core of everything we do. We like our clients. We take the time to listen to them, to understand their ‘journey’.

Putting our people first to put you first

We also appreciate that our most important asset is our people. We hand-pick our team purposely to meet your best needs and to deliver an outstanding personal service.

We foster an environment of open communication where everyone’s ideas are encouraged, shared and welcomed.

We put our people first because we know that they, in turn, will put you first. Our people are the beating heart of the company. Without them, there would be nothing. We shout about them and so do our customers because they do a phenomenal job.  

Specialists at the ready

Our team is both professional in everything they do and vastly experienced. They cover every aspect of FX & Payments Services. Being UK-based, we always have an expert ready to help, as you’ll soon learn when you have a question for us. The specialist with the answer is immediately available, not 5-10 times zones away!  Our competitive rates of exchange along with a one-to-one personal service, mean that you’ll enjoy the perfect blend of traditional service values and tech know-how.

Inspiration to do better

The founders of Optimal Currency were inspired by a mission to do better – better for their staff and better for their customers – far better than they had seen elsewhere in the sector. They understood that if they were to empower and trust a team of highly skilled and experienced individuals to make decisions, excellent results would inevitably follow.

What philosophy helps drive the company forward?

The cornerstone of our culture is excellence. Customer Service, expertise and flexibility are our three pillars of principle. Teamwork, communication and hard work drive us forward. We are mindful that one transaction for you might be the culmination of many years of hard work. We are privileged to help you with the final step.

A 200 mile round trip

Here’s just one example of our dedication –

One of our Senior Brokers recently made a 200-mile round trip to help a customer. He had to collect, copy and validate essential documents, all while wearing full PPE. Following a property sale, the customer had travelled back from France. His belongings, including smartphone, were still in a removals van on the ferry! This meant he couldn’t use the App for the funds transfer.

Could the situation have waited until the following week? No. In fact, the customer’s funds needed transferring to his solicitor that very afternoon. It was clear what had to be done. So Adam jumped in the car and got the job done. The funds were transferred with 20 minutes to spare!  In future, we encourage customers to send us the necessary information a bit earlier, and definitely to use the App!

What about our clients?

What words do they use to describe our approach?

A quick look at Trustpilot gives the answer. Customers use words such as

“Highly personal service”

“Efficient”

“Polite”

“Happy to help”

Our people