The founders of Optimal Currency were inspired by a mission to do better – better for their staff and better for their customers – far better than they had seen elsewhere in the sector. They understood that if they were to empower and trust a team of highly skilled and experienced individuals to make decisions, excellent results would inevitably follow.
The cornerstone of our culture is excellence. Customer Service, expertise and flexibility are our three pillars of principle. Teamwork, communication and hard work drive us forward. We are mindful that one transaction for you might be the culmination of many years of hard work. We are privileged to help you with the final step.
Here’s just one example of our dedication –
One of our Senior Brokers recently made a 200-mile round trip to help a customer. He had to collect, copy and validate essential documents, all while wearing full PPE. Following a property sale, the customer had travelled back from France. His belongings, including smartphone, were still in a removals van on the ferry! This meant he couldn’t use the App for the funds transfer.
Could the situation have waited until the following week? No. In fact, the customer’s funds needed transferring to his solicitor that very afternoon. It was clear what had to be done. So Adam jumped in the car and got the job done. The funds were transferred with 20 minutes to spare! In future, we encourage customers to send us the necessary information a bit earlier, and definitely to use the App!